Micro-Macrame Jewelry

FAQ (Find Answers Quick)

Click on a question in the list below to get the answer.

Shopping

How does the shopping cart work?
How do I view my cart?
How do I get back to micro-macramejewelry.com?
How can I add/ delete an item?
Do you offer gift certificates?

Payment

Is Paypal safe?
How do I pay with my credit card without joining Paypal?
Why isn't my card working?
Can I just email you my credit card number?
Will you take an alternative form of payment?
Is there a sales tax?

Shipping

How much does shipping cost?
How is my order shipped?
Do you offer alternative shipping methods?

Returns

Can I return items from an order?
My order did not arrive or arrived damaged.

Other Questions

Will the DVD play in my DVD player?
Are the Books, DVDs and Kits available as wholesale?
Can you just send me the instructions for the kit?
I'm having problems downloading/opening a Tutorial.
How do the Online Classes work?
I have a question not answered by the FAQ

Shopping

How does the shopping cart work?
Click on the orange “Add to Cart” button for every item you want to purchase. The shopping cart will open and will keep track of your purchases until you checkout. If you have a coupon code, enter it in the shopping cart window at the bottom. To close the cart, click the Continue Shopping button at the bottom of the window or the white x on the top right. When you are done, click the Checkout button to go to PayPal for payment processing. Once you have completed payment, you will be returned to the Micro-MacrameJewelry.com order confirmation page.

How do I view my cart?
At any time you can click the “View Cart” button or the shopping cart icon and the shopping cart page will open in a separate window.

How do I get back to micro-macramejewelry.com?
If you accidently hit the Checkout button but want to keep shopping, just use your brower's back button.

How can I add/ delete an item?
In the shopping cart window, you can change the numbers in the box to the left of the product name and the cart will automatically update. Click the red X next to the item number to delete it.

Do you offer gift certificates?
Yes, Just click the button below.

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Payment

Is Paypal safe?
Yes. We use Paypal for all of our transactions because it provides a proven safe and secure method of online payment.

How do I pay with my credit card without joining Paypal?
If you don't wish to open a Paypal account, you can use a credit or debit card. Select "Pay with an online bank account, debit or credit card or PaypPal Credit" and then click on the “Check Out” link (see image below).

Why isn't my card working?
Double check that the information you provided is correct. Most times the problem is a mis-spelling, a required field that is left blank or an extra space where one shouldn’t be. If you still have a problem, contact us at support@micro-macramejewelry.com.

Can I just email you my credit card number?
No. We cannot process the card and it is never a good idea to send your credit card information via email.

Will you take an alternative form of payment?

Paypal offers an eCheck service that will withdraw money from your bank account without a credit card. You must sign up with Paypal for this service. Contact Paypal.com for more info.

We accept checks or U.S. money orders provided they cover all costs and shipping. Orders are not shipped until payments are fully cleared. Remember to provide us an email or phone number to contact you!

If you have any questions please email us at support@micro-macramejewelry.com.

Is there a sales tax?
New Mexico residents will be charged a 7% sales tax.

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Shipping

How much does shipping cost?

United States:

Orders under $70 are shipped in Priority Flat Rate Envelopes or Flat Rate Small Boxes and all rates include tracking and delivery confirmation (they do NOT include insurance). We do not issue refunds for lost or damaged shipments (see My order did not arrive or arrived damaged below). Some orders over $70 may fit in a Flat Rate Envelope and a refund on postage will be issued. Contact us at info@micro-macramejewelry.com if you would like a firm shipping cost.

Use the chart below for shipping charges.

Order Amount Charge
Less than $ 70.00 $ 6.25
$ 70.01 - $ 200.00 $ 12.00
$200.01 - $ 300.00 $ 22.00
$ 300.01 - $ 500.00 $ 32.00
Over $ 500 $ 45.00

Shipping for oversize items cost extra. Prices subject to change.

 

International:

We are sorry but due to the prohibitive cost, we longer ship to international destinations. Our Online Classes and ePatterns are still available to international customers. Our books and DVD are available in Canada, the United Kingdom and to European Union countries through Amazon.

How is my order shipped?
We ship via the United States Postal Service (www.usps.com) Priority Mail shipping. A USPS tracking # will be sent when the order is shipped. Delivery usually take 3-4 days.

Do you offer alternative shipping methods?
We prefer to ship USPS but we can ship via United Parcel Service (UPS) or FedEx. Please indicate delivery method (ground, 3-day, etc.). The extra charge will be sent to you in a Paypal invoice. We cannot ship overnight delivery.

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Returns

Can I return items from an order?
We accept returns for any defective merchandise. Please contact us at support@micro-macramejewelry.com before returning any items. Any returns must be shipped back within 7 days of receipt.

If your item was damaged in transit, see below.

My order did not arrive or arrived damaged.
If damaged, please keep all packing material for proof of damage. Contact us at support@micro-macramejewelry.com. We will send you information on how to file a claim with Paypal or USPS. We do not issue refunds for lost or damaged shipments.

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Other Questions

Will the DVD play in my DVD player?
Yes, the DVD is region coded as 0 so that it will play worldwide.

Are the Books, DVDs and Kits available as wholesale?
Our books and DVD are available as wholesale to qualified retailers (sorry… kits and thread are not).

Contact us at info@micro-macramejewelry.com for more information.

Can you buy just the instructions for a kit?
Sorry, not at this time.

I'm having problems downloading/opening a Tutorial.
Please go to the Tutorial page for instructions on downloading. You will need Adobe Acrobat in order to open the Tutorial file. It is a free program and available at http://get.adobe.com/reader/. If your links have expired, contact us and we will send you new ones.

How do the Online Classes work?

We have a page detailing the Online Classes called How It Works.

I have a question not answered by the FAQ
Contact us at info@micro-macramejewelry.com

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